1. Gather your evidence
Small claims cases are won and lost on documents. Before your hearing, pull together every piece of paper or digital record that supports your side of the story:
- Contracts and agreements — signed or unsigned, printed or emailed.
- Receipts, invoices, and estimates — anything showing what was paid or owed.
- Photos and videos — timestamped where possible. Print them; don't rely on your phone.
- Text messages and emails — full threads, not screenshots of one line.
- Your demand letter and proof it was delivered (certified mail receipt).
- Bank or payment records showing transfers, checks, or refused refunds.
If a piece of evidence hurts your case, bring it anyway — the other side probably has it too, and hiding it damages your credibility with the judge.
2. Organize your documents
Judges hear dozens of cases a day. Make yours easy to follow:
- Put your evidence in chronological order, oldest first.
- Number every page in the corner (1, 2, 3…) so you can say "please look at page 4."
- Make three copies: one for the judge, one for the other party, one for yourself.
- Staple or clip each set. Loose paper gets lost.
- Write a one-page timeline summary — dates, what happened, dollar amounts — as your cheat sheet.
3. Prepare your witnesses
A witness is anyone with first-hand knowledge of what happened — not someone repeating what you told them. Confirm they can attend on your court date and know when and where to show up. If a witness can't appear in person, ask the court clerk about written declarations or remote-testimony rules in your state.
4. Rehearse your opening
The judge will give you a short window — often 2 to 3 minutes — to explain your case. Practice answering three questions out loud:
- What happened? A neutral, chronological summary.
- What are you asking for? A specific dollar amount, and how you got to it.
- Why is the other side responsible? The contract, the promise, the damage.
Stick to facts. Skip adjectives like "outrageous" or "shady." Let the documents do the emotional work.
5. Courtroom etiquette
- Arrive 30 minutes early. Parking, security, and finding the courtroom take time.
- Dress like a job interview. Business casual or better. No hats, no gum.
- Turn your phone off — not on silent — before you enter.
- Stand when the judge enters and when you speak.
- Say "Your Honor." Never interrupt the judge or the other party.
- Speak to the judge, not the other side. Don't argue with the defendant across the room.
- If you don't understand a question, say so. It's fine to ask for clarification.
What to expect on hearing day
Most small claims hearings last 15 to 30 minutes. The plaintiff (that's you if you filed) speaks first, presents evidence, and can call witnesses. The defendant then responds. The judge may ask questions at any point. Rulings often come the same day, though some judges "take it under advisement" and mail a decision within a few weeks.
Whatever the outcome, stay calm and thank the judge before leaving. If you win, ask the clerk about the process for collecting your judgment — winning in court and getting paid are two different steps.
Before you go
This guide is general information, not legal advice. Every state's small claims court has its own rules — check your state guide for local dollar limits, deadlines, and consumer protection contacts.